Shipping Options: We offer two shipping companies Plycon (blanket wrap deliveries) and America West. AWest offers three options (blanket wrap, air freight, boxed residential –Gold, Silver, Bronze) Please remember freight companies are not always responsible for unloading your freight or calling ahead for appointments. As many of our products are very bulky and heavy, some weighing in excess of 300 pounds, we strongly suggest arranging for extra help in unloading the furniture or choosing an option to accommodate your needs.
Option 1 Blanket Wrap - This option will deliver to your business or warehouse providing you have room to accommodate a 53’ trailer truck and a loading dock. If you have the item going to a business that cannot meet these requirements you will be charged for a residential delivery which will be very expensive. This is the best and safest shipping option given you can meet the requirements. We have negotiated a decent rate which is 10% of value plus the cost of fuel. (Please note: this will not apply if it is a single less expensive item as there are minimum payment requirements of approx. $200+)
Option 2 Air Freight - This option is intended for smaller items and also individual furniture pieces (such as a single nightstand, dresser or smaller sized bed) that weighs less than 300 pounds. Outside drop only. (Must have arrangements to have help moving the items inside.) These rates will be less expensive than blanket wrap but must have heavy packaging and handling from Country Cottage and a handling fee will apply based on quantity, size, etc. It will still be a less expensive option and WILL have claims paid if damage does occur as long as a value of goods is clearly stated.
Option 3 Residential Delivery - These items must be boxed by Country Cottage and a small handling fee will be applied based on how many items, size, etc. You may choose: White Glove- Placed in room, going up stairs if necessary, all set up, assembly for the first ˝ hour, removal of debris. Gold- Delivered inside house and up the stairs, placed in room. No assembly or opening of packaging. Silver-Delivered through the door and placed unopened. Bronze-Delivered through the door or inside garage. (This is the most cost effective and we have had good luck thus far with this option)
Please note: Shipment quotes may vary due to increasing/decreasing fuel prices and are subject to change from your original quotes if they go past two weeks.
Collect Shipping: Please make arrangements to pay for your shipping charges on the day of delivery.
Return Policy: All items are custom, made to order pieces by Country Cottage. We do not accept returns on our merchandise as all items are custom made. Please contact us for return only if we send you the wrong item or made a mistake that you can clearly prove and document. Otherwise all sales are final. In the event that your item does needs to be sent back, simply repackage the piece in the manner in which you received it, in its original packaging, and call us ASAP. If you have thrown away your packaging and wish to return merchandise, it is your responsibility to procure new packaging. You must repackage the item in an expert fashion to reduce risk of shipping damage. If you fail to re-package in an expert fashion, and shipping damage occurs, you may forfeit your right to a refund.
PLEASE NOTE: ALL PIECES COME WITH SANDED EDGES TO PROVIDE A VINTAGE PATINA UNLESS REQUESTED UPON ORDER NO SANDING.
Download complete Country Cottage Shipping and Return Policy.